CANCELLATIONS AND NO SHOWS
A valid credit card is required for all reservations to secure your reservation. Upon reservation, credit card will be charged for the amount indicated on the booking confirmation page and email. The hostel accepts Visa and MasterCard only.
Cancellations received and confirmed less than 72 hours ahead of check-in (default check-in time is 2:00pm) will incur a charge equivalent to a night’s stay. For cancellations made more than 72 hours before your booked stay, please ensure that you receive a confirmation email from us to avoid cancellation charges.
Rucksack Inn is not responsible for any cancellations or altered reservations due to guest input error or unforeseen circumstances, and guests will be billed for a night’s stay in the case of a late cancellation or a no-show.
For promotional rates, reservations will be secured once full payment is made; otherwise no bed/room(s) will be blocked and a no refund policy applies: Any cancellation, modification or in the case of no-show, the full amount of the reservation will be charged.
“The world is a book,
and those who do not travel
read only one page.”
– Saint Augustine
OTHER IMPORTANT STUFF
To preserve the budget hostel’s atmosphere, we do not accept children below the ages of 12 in shared dorms. Travellers with children below this age are advised to book into private rooms or the entire dorm.
Priority will be given to guests with a foreign passport here on a tourist visa. Local and Permanent Residents who wish to stay will need to contact us at any of the email addresses provided prior to making a reservation. Guests who do not observe the terms and conditions will be turned away without refunds.
Please note that our reception closes between 11pm – 7am at Rucksack Inn @ Lavender. If you are arriving at Rucksack Inn @ Lavender after 11pm, please make sure to indicate this in your reservation. You should receive an email from us on guidelines to enter the hotel for entry after 11pm. If you do not receive an email from us, please drop us an email at [email protected]. Rucksack Inn @ Mackenzie is open 24 hours.
“You don’t have to be rich to travel well.”
– Eugene Fodor
CHECK-IN: 2PM CHECK-OUT: 12PM
You may leave your bags with us if you arrive before the check-in time or if you have a late flight to catch upon checking out. We may take in early check-ins as well, provided there are beds and rooms available (at our discretion).